Help Zone

Here in Heels.com’s Help Zone, you’ll find answers to all your questions. If you can’t find the information you need, please visit our Contact Us page to contact us and we’ll do our very best to help you out.

Common Questions about Heels.com

Starting out

A New Way to Shop When you walk into a traditional store, you look around at a wide array of shoes. Certain things may catch your eye: perhaps you’re looking for a specific color or style. And, of course, the first thing to do is narrow your search by size! But on most shopping sites, narrowing by color or size is the last thing you do. At Heels.com, we’re especially proud of our intuitive, powerful navigational system: you can narrow your search by as many or as few specifications as you’d like. Would you like to see all size 6 ladies’ shoes in red? Done! Are you interested in all espadrilles with laces? Simply click and you’ll see the results. Looking for pumps, with a high heel, in black or red? Your wish is our command! Interacting with our website is simple and easy. Just try shopping with us, and we promise you’ll enjoy your newfound freedom.

The Heels.com Network We want to communicate with you! If you’d like to sign up for our newsletter, you can adjust your email settings in your Account Options, or you can sign up by using the Newsletter Signup located in our footer. Don’t worry: unsubscribing is easy, and newsletter recipients will get sale news and special discounts! You can also check out our associated shoe blog, High Heels Fashion. If you’d like more information about us, just visit our Contact Us section for more.

Tell Us What You Think! Do you have comments? Suggestions? Testimonials? Whatever your thoughts, we’d love to hear from you! Your opinions drive our site. You can review any of our products on their product page to tell others what you thought of your shoe! You can also contact us if you have trouble with anything or just to tell us how much you loved your shoes! Who knows’ we may ask you if you’d like to be our featured customer of the month. Back to top

How do I make a return?

We offer Free returns for all customers, and PrePaid shipping for returns for Domestic United States customers. Our Returns policy is offered up to 30 days from your purchase date. For more information on returns, please review our Returns and Exchanges page. Back to top

How does Heels.com ship?

Heels.com offers all orders delivered to the continental US a free shipping option which is currently estimated at 3-5 business days in delivery. Please be advised this is only an estimate, and some packages may take a little longer. This estimate is not valid for orders which are shipped outside of the domestic US, PO boxes, APO or FPO orders. These orders will ship for free using the USPS, but the delivery estimate may vary from the stated 3-5 days. Shipping upgrades from this free option are available for additional charges. For more information on shipping, please review our Domestic Shipping page or our International Orders page. Back to top

What is with Everyday, Party, Working, & Formal Tabs?

We’ve made your shopping experience even more intuitive by pre-sorting our enormous selection of shoes. If you’re looking for a certain kind of shoe, a work shoe, or a formal shoe, you can start by selecting from our top menu. You’ll find yourself in the same shopping area, but the selection will already be narrowed slightly to the kind of shoes that fit your description (everyday, work, party, or fancy). Obviously, most of our shoes will fall into more than one category, but we believe we’ve made our selection flexible enough to fit your every need. Back to top

Finding the perfect shoe

At Heels.com, we’ve done our best to make your shopping experience as simple as possible, from our easy navigational system to our intuitive checkout procedure. If you’re a little overwhelmed by the options, don’t worry! We’re here to help. Just follow the steps below, and we hope you’ll agree that shopping at Heels.com is comfortable and easy to do. Check out our easy and intuitive navigation, which lets you narrow your search for the perfect shoe by a number of different categories: style, brand, size, color, and heel height! Shopping online has never been this easy.

Find the Shoes You’ll Love The heart of our site is the shopping section. You can begin your search from the main page, by clicking a style or brand, or click All Shoes at the top. You’ll find yourself looking at a huge array of heels, along with our navigation options where you can narrow your search to find the perfect pair of shoes just for you!

Narrow Your Search Our warehouse of shoes is huge! Perhaps you’d like to be a little more specific; let’s start with size. Click your size in the “Sizes” dialog, and you’ll see the array of shoes change (slightly). But wait! What if you’re a 7.5, but you also want to see 8s? Just click 8, and you’ll see shoes that come in 7.5 as well as shoes that come in 8. See how easy it is? The same goes for brand: Click BCBG, Jessica Simpson, and Report to see all shoes from those three lines. Then click color, to narrow, and perhaps size of heel, you get the idea!

You can make as many or as few selections as you’d like, to de-select a category, simply click the green button again to clear it. You may also clear all your selections by clicking “X” under the search boxes. You can also check “Sale Items Only” or “New Items Only” to show, respectively, our sale items or our new arrivals. Finally, you can choose to sort by price (low to high), price (high to low), or alphabetically.

Are You Having Trouble? How do you like Heels.com? Does any part of our site confuse you or appear not to work correctly? What do you think of our shoes, or site, or our service? We’d love to hear your thoughts! Just go to the Contact Us page and let us know how you feel. Back to top

How do I know the shoe will fit?

Your best bet is to use our Shoe Fitting Guide that compares shoe sizes from different countries as well as their native inches and centimeters measurements. Back to top

How do I place an order?

Placing an order is easy! Just follow the instructions below.

  1. Add To Your Shopping Cart. On any product page, select your size, color, and click the “Add To Shopping Cart” button.
  2. When You’re Done Shopping, Check Out. You can get back to your cart by clicking the "Shopping Cart" link in the upper right hand corner of our site!
  3. Review Your Order. You’ll want to make sure all the details are correct! You can “Edit Details” or “Delete” each shoe in your cart until your order is correct. If you have added shoes to your cart in the background, simply click “Update” to refresh the page.

    If you want to start over, click “Clear Cart” to remove all items from your cart. This page is also where you enter any coupons or discount codes you may have, at the bottom. If you’re not done, you may choose to “Continue Shopping” or you can “Check Out” to place your order.

    Login (or Register!). Simply enter your email address and password to proceed. If you’re a new customer, simply scroll down, registering is simple! You will probably want to peruse our Terms & Conditions page before registering.

  4. Select Your Method of Payment. You may pay online with a credit card, points, or gift certificate. We also offer the option for placing a phone order by calling Toll Free 866-33-Heels.
  5. Enter Payment Information. Simply enter your information to proceed. Credit Card orders will require the account holder’s name, the number on the card, the expiration date, and the verification code. For all other types of payment, simply follow the instructions. You may also enter any special notes associated with your order on this page.
  6. Click Continue. Make sure everything is correct! When you click continue, your order will officially be placed.
  7. Print Your Invoice. We recommend printing your invoice so you have a paper copy of the details of your order. An order notification will also be emailed to the provided address.

If you encounter any problems, feel free to contact us for help. Back to top

How do I use a promotional code?

During the checkout process you can enter you promotional or coupon code by clicking on the coupon code tab in the payment method section of the checkout page.

Multiple coupon or promotional codes CAN NOT be combined with each other or when you are redeeming points.

How do I learn more about the Customer Loyalty Point Program?

We offer our customers Loyalty Points with every order they place at Heels.com. Customers can then use these points for discounts on future purchases. Restrictions apply. Please see our Customer Loyalty Point Program page for more information about this program, and associated regulations and restrictions. Back to top

What is your 115% Price Protection

Heels.com offers the added security of knowing you purchased your order at the LOWEST available price with our 115% Price Protection policy. Restrictions and regulations apply. Please visit our 115% Price Protection page for more policy information and associated regulations and restrictions. Back to top