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International Orders

Sorry! Heels.com can no longer ship International Orders

Heels.com is upgrading! But unfortunately, we are not able to accept orders outside the Domestic USA while we transition to a new shipping system.

No ETA is currently available for when we will be able to ship outside of the USA again and unfortunately our customer service representatives will not have any further information to provide.

We regret that we will be unable to ship to you right now if you are located outside of the USA.

To our international customers: We thank you for your continued patronage with us and look forward to serving you again one day!

Information about returns is copied below for your reference for any existing orders made prior to this change.

Best regards,
Heels.com Customer Service Team

International Returns

Here at Heels.com we strive to provide superior customer service and a quality shopping experience for our customers. We realize that online purchases are not always what you expect when you receive them and we are happy to refund you for any merchandise you find unsatisfactory. However, all international return costs are the responsibility of the customer. We accept returns up to 30 days from the date of your purchase for items that are unworn and have all original packaging intact.

All merchandise must meet the guidelines listed below or it will be shipped back to the customer at the customer’s expense.

  • All merchandise must be unworn. Any shoes returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in a resalable condition. We recommend only trying shoes on in a carpeted area for a very limited time.
  • Your return should contain the undamaged box and original packaging plus any accessories or extras that may have been included with the shipment. Please do not add any tape, glue, or markings to the shoe box.
  • The return is valid up to 30 days after the purchase date listed on your invoice.

Shipping Your Return

You may ship your return through any method you prefer to our physical address:

Heels.com Return Dept
8181 National Turnpike
Louisville, KY 40214
USA

Please do not ship your return to us using our domestic pre-paid label or at the expense of the recipient. Any charges incurred by Heels.com will be deducted from the amount refunded. This includes, but is not limited to, customs fees, brokerage fees, any taxes and all shipping charges. Unfortunately, Heels.com can not be held liable for packages lost in transit. We also cannot accept COD deliveries.

Exchanges

We recommend that you place a new order for the desired item and return the original merchandise to us. We will credit your card as soon as it arrives. Our inventory changes rapidly. If you wait to place a new order until after your return is processed, the items you desire may no longer be available.

Please write in the customer notes of the new order that it is an exchange and we will mark it as such on the customs forms so that you may be able to avoid duplicate duties fees. However, we cannot guarantee duplicate duties will not be charged as this is up to customs to decide.

Exchanges are under the same guidelines as returns  –  they must be within 30 days of the purchase date, unworn, undamaged, and accompanied by all original packaging.

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Defective Merchandise

In the event that you receive defective merchandise, you should report this within 15 days of your purchase. Please contact our customer support representatives by phone or email. Please note that if your shoes have been worn, we can only issue a gift certificate in the amount of the purchase price of the item. Make note of all defects on the invoice when sending the defective merchandise to us so our customer support team can be aware of all damages. Any shipping costs or duties and taxes are the responsibility of the customer.

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Incorrect Merchandise or Items You Didn’t Order

Please contact us immediately if you have received an incorrect item in a shipment, or items were delivered to you (or to your home) that you didn’t order so that we may correct the problem.

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Gift Returns

If you received an item as a gift and need to return it, please follow the guidelines and instructions above for making a return. The gift purchaser will be refunded the amount of the returned items.

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