115% Price Protection

Here at Heels.com, we like to pride ourselves on providing each customer with a quality shopping experience. To show our appreciation to each individual patron, we offer a 115% Price Protection Program for each order. All of our customers have a 14-day period to browse our competitor's prices. Please be advised that the Price Protection Guarantee is not valid on sale or discount merchandise. If you find any other site offering a better retail price for the same exact item you have purchased, then you may submit a Price Protection inquiry to our company using your Heels.com account. Please see the details below and feel free to contact us with any questions regarding this process.

The Details:

  • The Price Protection Guarantee is not valid on any kind of discounted competing item - it is valid on the original retail price at the competing website.
  • Special offers such as sales, rebates, gift certificates and "buy one, get one" deals are not available through the Price Protection Guarantee. It is also not valid on paid-membership sites or auction sites.
  • The price difference applies to the full cost of the item on Heels.com minus any promotions and minus 2nd Day shipping costs. (Please be advised Groupon and Eversave codes are promotions and will be subtracted from the cost of the item prior to comparison.)
  • The item same size, style, and color must be in stock and available for purchase on the competitor’s site.
  • The Price Protection Guarantee applies only to US-based websites. We cannot price match to physical stores.

Please purchase the item on Heels.com before requesting a Price Guarantee. Follow the below procedures to request a store credit refund for the difference:

To obtain your Price Protection Guarantee  –  follow these simple steps

  1. Login to your Heels.com account using the email address and password you provided when you placed your order.
  2. Click the “My Account” link at the top of the page.
  3. Click “My Order History”.
  4. Click on the order you would like to redeem.
  5. Click the “115% Price Protection” link posted above your order invoice.
  6. Enter the required information into the form  –  be sure to include the Competitor’s Product Link and Competitor’s Product Price so we know how much to reimburse you.
  7. Provide any additional comments if any.
  8. Click “Submit”.

Once we have received your Price Protection inquiry we will verify the price difference and issue your gift certificate. We want our site to grow and by providing each customer with an extraordinary shopping experience we feel this is the perfect strategy to do so.